FAQ

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TOBASICEXPEDITED
USA3-5 business days via USPS

3-8 business days via FedEx SmartPost

1-3 business days via FedEx
Canada5-10 business days without tracking1-5 business days via FedEx
Worldwide    10-20 business days without tracking1-5 business days via FedEx

 

*Your order will be sent out on average within 3 days of ordering. [/vc_toggle][vc_toggle title=”International shipping” style=”arrow” open=”true”]International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

Unfortunately I will not bear responsibility for customs fees.

I would advice that you purchase unframed artworks to reduce likelihood of paying custom fees.[/vc_toggle][vc_toggle title=”Order never arrived” style=”arrow” open=”true”]If your order didn’t end up arriving, be sure to let me know!

First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though I’m  happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with me at oruwaridata@gmail.com noting your order number. I’ll see what can be done.[/vc_toggle][/vc_tta_section][vc_tta_section i_position=”right” i_icon_fontawesome=”fa fa-undo” add_icon=”true” title=”Returns” tab_id=”Return_Policy”][vc_toggle title=”Damaged items?” style=”arrow” open=”true” el_id=”1451044196445-1aa1a52a-7b5f”]The last thing I’d want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me within a week’s time![/vc_toggle][vc_toggle title=”Wrong size?” style=”arrow” open=”true” el_id=”1451044260573-e3972c2d-87f3″]If you purchased a clothing item and you’re unhappy with the size you’ve received, first check that the size stated on the item matches the size stated on the sizing chart. Though rare, it’s possible that the item was mislabelled. Let me know and I’ll get you sorted out.

If you’d like a different size, get in touch with me at oruwaridata@gmail.com and I’ll let you know what your next steps are. [/vc_toggle][/vc_tta_section][vc_tta_section i_position=”right” i_icon_fontawesome=”fa fa-lock” add_icon=”true” title=”Privacy Policy” tab_id=”Privacy_Policy”][/vc_tta_section][/vc_tta_tabs][/vc_column][/vc_row]